Terms of service

ROOM BLOOM

Effective Date : 01/ 01/2025

Last Updated: 01/10/2025

At Room Bloom, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, social media, or booking services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

  • Personal Information: such as your name, phone number, email address, and delivery or setup address when you make a booking or contact us.

  • Payment Information: we do not store full payment card details. Payments are securely processed through trusted third-party providers (e.g., bank transfer, PayPal, etc.).

  • Social Media Interactions: if you contact us via Instagram, TikTok, or other social platforms, we may collect your username or communication details.

  • Device Information: such as IP address or browser type, which may be automatically collected through cookies for website performance and analytics.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and confirm bookings.

  • Communicate with you about your orders, inquiries, or any updates.

  • Provide customer support.

  • Improve our services, marketing, and website.

  • Comply with legal obligations and prevent fraud.

We do not sell, rent, or share your personal data with unauthorised third parties.

3. DATA STORAGE & SECURITY

  • We take appropriate measures to protect your data from unauthorised access, loss, misuse, or alteration.

  • Your personal information is stored securely and only accessible by authorised Room Bloom staff.

  • Any digital communication or booking information is kept for as long as necessary to fulfil the purpose of your booking, after which it is safely deleted.

4. SHARING YOUR INFORMATION

We may share limited information with:

  • Service Providers (e.g., payment processors, delivery partners) when necessary to complete your order.

  • Legal Authorities if required to comply with law enforcement or court orders.

We never share your personal data for marketing or advertising purposes without your explicit consent.

5. YOUR RIGHTS

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your data (where applicable).

  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at info@roombloom.co.uk.

6. COOKIES

Our website may use cookies to enhance user experience and monitor site performance. You can adjust your browser settings to refuse cookies, though some features may not function properly.

7. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Room Bloom
Email: information@roomnloom.co.uk

By using our services or providing your information, you agree to this Privacy Policy.